A self-service portal sitting on top of the data platform: per-tenant dashboards, signed-URL exports, role-scoped reads. Built to scale to thousands of concurrent tenants without per-customer ops overhead.
Customers log in, see their own tenant slice, and run queries. No back-and-forth with support. Dashboards remember filter state per user, not per tenant — so multiple users in the same tenant can have different views.
CSV / PDF exports go through a signed-URL gate: HMAC of (tenant + path + expiry + nonce). Single-use; replay attempts fail closed; every download is audit-logged.
Every API endpoint declares its required role. Middleware rejects mismatches before any handler runs. Customer ops can grant a "read-only auditor" role that physically cannot run a write — even if a bug tried.
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